EN 
NL 
DE Ordering online through My Feedmasters
August 8, 2016
Subli is a leading horse feed brand with many points of sale and delivery options throughout the Netherlands. With 'Mijn Voermeesters' we offer our customers, in addition to the trusted points of sale, the possibility to order Subli products safely and securely online at any time and place. Through 'My Voermeesters' you can order our bulk and bagged product range and have it in house within 1 to 2 working days (bulk orders please order 3 days before desired delivery date). So sign up for 'My Feedmasters' soon at www.subli.nl or by phone at 0317-499595. Please note: no delivery charges from 300 kg bagged goods and 2 tons bulk
Q&A
Create Account
How do I create an account in My Subli?
To do this, go to www.subli.nl and click on the My Feed Masters button.
The 'My Subli' button is in the top right of the screen. You can then choose to sign up for an account only or also place an order. In both cases the contact details will be checked before we send the login details by e-mail. You can also register by phone at 0317-499 595.
Ordering/delivery/delivery times/prices
When will I receive my order?
Once your order has been submitted to us we will put it in front of you as soon as possible. Bulk orders we like to receive at least 3 days before the desired delivery date. Bulk orders received before 1:00 p.m. will be delivered on one of the next two business days. Although we strive to deliver by the deadline, delays may occur due to unexpected situations. If the order is not delivered by the referenced deadline, please contact us at 0317-499 595.
I did not receive all the items or the wrong product.
We find it annoying that the order was not fully/correctly delivered and would of course like to solve this for you. Please contact us within 7 days after delivery by phone tel: 0317-499 595 (office hours) or by mail at info@voermeesters.nl. Our customer service will contact you to send you the missing or correct product. In case of a wrong delivery it will be picked up by mutual agreement.
What are the shipping costs?
Bulk orders of 2 tons or more have no additional surcharges and/or shipping costs. Even better v.a. 3 tons, Subli gives a discount on the bulk price. Bulk orders under 2 tons have a surcharge of € 1.00/100 kg.
Bagged goods orders from 300kg also have no additional surcharges and/or shipping costs. Again, an additional discount applies for larger orders. From 500kg onwards, Subli offers additional discounts on the bagged goods price. Bagged goods orders between 100-299kg have an order surcharge of €15.00 per order.
How do I know if my order went through properly?
Once the order has reached us, you will receive an order confirmation by email. Should you not receive this, please contact us tel: 0317-499595 or by email at info@subli.nl.
What do Subli's products cost?
Because we will supply directly, the prices are very competitive compared to other suppliers. In addition, there is a discount scale based on the purchase quantity. If you want advice and/or to know exactly what your desired products cost, please contact one of our feed consultants.